Privacy Policy

Last Updated: 1 September 2026

Zeebax Limited (“Zeebax,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit https://zeebax.co.uk, create an account, contact us, or purchase products from our online store.

1. Company Information

Company Name: Zeebax Limited
Company Number: 13659512
Registered Office: 226 Wintersdale Road, Leicester, England, LE5 2GP
Website: https://zeebax.co.uk
Email: Contact@zeebax.co.uk
Telephone: +44 7897 053081

For the purposes of applicable data protection laws, including the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018, Zeebax Limited is the data controller responsible for your personal information.

2. Information We Collect

We may collect the following categories of personal information:

Personal and Contact Information

• Full name
• Billing address
• Delivery address
• Email address
• Telephone number
• Account login information

Order and Transaction Information

• Products purchased or returned
• Order numbers and transaction references
• Payment status
• Delivery and tracking information
• Refund, cancellation, and dispute information

Payment Information

Payments are processed securely through authorised third-party payment providers, banks, and payment gateways.

We do not normally store complete credit or debit card numbers, card security codes, or online banking credentials on our systems. Payment providers may collect and process this information according to their own privacy policies and security requirements.

Technical Information

When you use our website, we may automatically collect:

• Internet Protocol (IP) address
• Browser type and version
• Device type and operating system
• Time zone and approximate location
• Website pages viewed
• Referral source
• Session and interaction information
• Cookie identifiers and similar technologies

Communication Information

We may retain information that you provide when contacting us through email, telephone, contact forms, social media, customer support, or other communication channels.

Marketing Preferences

We may collect information about whether you wish to receive promotional emails, product updates, discounts, or other marketing communications.

3. How We Collect Your Information

We collect personal information when you:

• Visit or browse our website
• Create or manage an online account
• Place or pay for an order
• Subscribe to marketing communications
• Contact our customer support team
• Request a return, refund, or cancellation
• Participate in an offer, promotion, or survey
• Submit a review or other website content
• Interact with cookies and similar technologies

We may also receive relevant information from payment providers, delivery companies, fraud-prevention services, analytics providers, advertising partners, and publicly available sources where permitted by law.

4. How We Use Your Information

We may use your personal information to:

• Process, confirm, and fulfil orders
• Collect and verify payments
• Deliver products to the correct address
• Send order confirmations and delivery updates
• Manage customer accounts
• Respond to questions and support requests
• Process returns, refunds, cancellations, and disputes
• Detect and prevent fraud, unauthorised payments, and misuse
• Verify customer identity where reasonably necessary
• Improve our website, products, and customer experience
• Analyse website performance and customer activity
• Maintain business, tax, and accounting records
• Comply with legal, regulatory, banking, and payment-provider requirements
• Protect our legal rights and enforce our website policies
• Send marketing communications where legally permitted

We will not sell your personal information to third parties.

5. Our Legal Basis for Processing

Under UK data protection law, we process personal information using one or more of the following legal bases:

Performance of a Contract

We process your information when necessary to accept payment, fulfil an order, deliver products, manage returns, or provide requested customer support.

Legal Obligations

We may process and retain information to comply with tax, accounting, consumer protection, fraud-prevention, banking, and other legal requirements.

Legitimate Interests

We may process information where reasonably necessary for our legitimate business interests, including operating our store, improving our services, protecting our website, preventing fraud, and handling legal claims. We consider your rights and interests before relying on this basis.

Consent

We may rely on your consent for certain marketing communications, optional cookies, and other activities where consent is legally required. You may withdraw your consent at any time.

6. Payments and Fraud Prevention

We may share necessary customer and transaction information with banks, card networks, payment gateways, payment processors, fraud-prevention providers, and identity-verification services.

These organisations may use information such as your name, billing address, delivery address, email address, telephone number, IP address, device information, transaction amount, and payment status to:

• Process and authorise payments
• Verify the identity of the payer
• Conduct security checks
• Prevent fraudulent or unauthorised transactions
• Handle refunds, disputes, and chargebacks
• Meet anti-money laundering and regulatory obligations

Some payment providers may act as independent data controllers and process your information according to their own privacy policies.

7. Sharing Your Information

We may share personal information with trusted third parties where necessary, including:

• Payment processors, banks, and card networks
• Delivery companies, couriers, and logistics providers
• Website hosting and e-commerce service providers
• Cloud storage and information technology providers
• Customer support and communication platforms
• Email and marketing service providers
• Analytics and advertising providers
• Accountants, auditors, insurers, and professional advisers
• Fraud-prevention and identity-verification providers
• Government authorities, regulators, courts, or law enforcement agencies where legally required

Third parties are only provided with information reasonably required to perform their services or meet applicable legal obligations.

8. International Data Transfers

Zeebax operates an international e-commerce store and may use service providers located outside the United Kingdom.

Where personal information is transferred outside the United Kingdom, we take appropriate steps to protect it. These steps may include using:

• UK adequacy regulations
• Approved contractual safeguards
• The UK International Data Transfer Agreement
• The UK Addendum to approved Standard Contractual Clauses
• Other legally recognised transfer mechanisms

International delivery providers may also process customer information in the destination country to complete an order and deliver purchased products.

9. Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, and similar technologies to:

• Keep the website functioning correctly
• Maintain shopping-cart and account sessions
• Remember customer preferences
• Secure transactions and prevent fraud
• Analyse website traffic and performance
• Measure advertising effectiveness
• Provide personalised content where permitted

Essential cookies may be used without consent where they are necessary for the website to function. Optional analytics, advertising, or personalisation cookies will be used according to applicable consent requirements.

You can manage cookies through our cookie-consent tool or your browser settings. Disabling some cookies may affect website functionality.

Further details should be provided in our separate Cookie Policy.

10. Marketing Communications

Where permitted by law, we may send information about products, discounts, promotions, or store updates.

You may unsubscribe at any time by:

• Clicking the unsubscribe link in a marketing email
• Contacting us at Contact@zeebax.co.uk
• Updating your communication preferences, where available

Unsubscribing from marketing will not prevent us from sending essential communications about orders, payments, deliveries, returns, refunds, account security, or policy updates.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Order, payment, invoice, and accounting records may generally be retained for up to six years after the end of the relevant financial year, or longer where required by law, a regulator, a payment provider, or an ongoing dispute.

Other information may be deleted or anonymised when it is no longer required. Retention periods may vary depending on the nature of the information and our legal obligations.

12. How We Protect Your Information

We use reasonable administrative, organisational, and technical safeguards designed to protect personal information from:

• Unauthorised access
• Accidental loss
• Misuse or alteration
• Unlawful disclosure
• Destruction or damage

These measures may include encrypted connections, access controls, secure payment processing, system monitoring, software updates, and restricted access to customer information.

Although we take appropriate precautions, no online system or method of electronic transmission can be guaranteed to be completely secure.

13. Your Data Protection Rights

Depending on applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your information
• Request restriction of processing
• Object to certain processing
• Request transfer of eligible information
• Withdraw consent at any time
• Object to direct marketing
• Submit a complaint to a data protection authority

Some rights are subject to legal conditions and exemptions. We may retain certain information where required for accounting, fraud prevention, legal claims, or regulatory compliance.

To exercise your rights, contact us at Contact@zeebax.co.uk. We may request reasonable proof of identity before responding.

14. Automated Checks

Payment providers and fraud-prevention services may use automated systems to assess transactions for suspected fraud, security risks, or unauthorised activity.

A transaction may be delayed, declined, or referred for additional verification based on these checks. Where required by law, you may request further information or human review of a decision that significantly affects you.

15. Children’s Privacy

Our website and products are not directed at children under the age of 16. We do not knowingly collect personal information directly from children under 16 without appropriate parental or guardian authorisation.

If you believe that a child has provided personal information to us without appropriate permission, please contact us so that we can review and, where appropriate, delete the information.

16. Third-Party Websites

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the content, security, or privacy practices of those third parties.

Customers should review the privacy policies of external websites before providing personal information.

17. Complaints

If you have concerns about how we use your personal information, please contact us first:

Email: Contact@zeebax.co.uk
Telephone: +44 7897 053081

You also have the right to complain to the UK Information Commissioner’s Office (“ICO”).

Information Commissioner’s Office
Website: https://ico.org.uk
Telephone: 0303 123 1113

If you are located outside the United Kingdom, you may also have the right to contact the relevant data protection authority in your country or region.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business activities, service providers, payment methods, or legal obligations.

The latest version will be published on this page with an updated “Last Updated” date. We encourage customers to review this Privacy Policy periodically.

19. Contact Us

For questions, privacy requests, or complaints concerning this Privacy Policy, contact:

Zeebax Limited
226 Wintersdale Road
Leicester
England
LE5 2GP

Email: Contact@zeebax.co.uk
Telephone: +44 7897 053081
Website: https://zeebax.co.uk