Payment Method

At Zeebax, we aim to make every purchase simple, secure and convenient. This page explains the payment methods available on our website and how your payment is processed.

Accepted Payment Methods

We accept major debit and credit cards, subject to availability at checkout, including:

• Visa
• Mastercard
• Visa Debit
• Mastercard Debit

Additional payment methods may occasionally be available. All payment options currently supported by Zeebax will be clearly displayed during checkout.

Payment Currency

All prices and payments on Zeebax are processed in Pounds Sterling (GBP), unless a different currency is clearly displayed at checkout.

If you use a card issued outside the United Kingdom, your bank or card provider may apply currency-conversion fees or international transaction charges. These charges are determined by your provider and are not controlled by Zeebax.

Secure Payment Processing

Your payment is processed through an authorised third-party payment provider using secure and encrypted technology.

Zeebax does not directly store your complete card number, card security code or online banking credentials. Payment information is handled by the payment provider in accordance with its applicable security and data-protection requirements.

For additional information about how we collect and use personal information, please review our Privacy Policy.

Payment Authorisation

When you place an order, your bank or card provider may be asked to authorise the payment. In some cases, you may be required to complete an additional identity check, such as:

• A one-time passcode
• Approval through your banking application
• 3D Secure verification
• Another security check required by your payment provider

Your order will not normally be confirmed until payment authorisation has been successfully completed.

When Payment Is Taken

Payment is usually charged when your order is placed and successfully accepted through our checkout.

After completing your purchase, you should receive an order confirmation by email. Please check your spam or junk folder if the confirmation does not appear in your inbox.

An order confirmation acknowledges that we have received your order. It does not guarantee acceptance or dispatch if there is a payment problem, pricing error, stock issue or suspected fraudulent activity.

Failed or Declined Payments

A payment may be declined for several reasons, including:

• Incorrect card details
• An incorrect billing address
• Insufficient available funds
• An expired or restricted card
• Failure to complete a security check
• A temporary issue with your bank or payment provider
• The transaction being blocked for security reasons

If your payment is declined, please check the information entered and try again. You may also contact your bank or use another payment method displayed at checkout.

For your security, Zeebax may not receive the exact reason why a bank or card provider declined a transaction.

Pending or Duplicate Payments

A failed payment attempt may temporarily appear as pending in your account. This is usually an authorisation hold placed by your bank rather than a completed charge.

The hold should be released automatically according to your bank’s processing times. If you believe you have been charged more than once, please contact us with your order number and relevant transaction details. Do not send your complete card number or card security code.

Payment Verification and Fraud Prevention

To protect customers and prevent unauthorised transactions, we may perform reasonable security checks before accepting or dispatching an order.

We may contact you to confirm order or payment information. We also reserve the right to delay, cancel or refuse an order where:

• Payment cannot be authorised
• Information provided appears incomplete or inconsistent
• Unusual or potentially fraudulent activity is detected
• Further verification cannot be completed

Any personal information used during these checks will be handled in accordance with our Privacy Policy.

Billing Information

Please ensure that the billing name, address and contact information entered during checkout match the information held by your card issuer or payment provider.

Incorrect billing information may result in payment failure, additional verification or a delay in processing your order.

Payment Charges

Zeebax does not add a separate payment-method fee unless such a charge is clearly disclosed before you confirm your order.

Your bank or payment provider may independently charge currency-conversion, international transaction, overdraft or other account-related fees. Zeebax is not responsible for charges applied directly by your provider.

Refunds

Approved refunds will normally be returned to the original payment method used for the purchase.

Once a refund has been issued, the time required for it to appear in your account will depend on your bank or payment provider. Please review our Return and Refund Policy for information about refund eligibility and processing.

Payment Disputes

If you do not recognise a Zeebax transaction or believe there is a problem with a payment, please contact us before opening a payment dispute. We will review the transaction and try to resolve the issue promptly.

Please provide your:

• Full name
• Order number
• Order date
• Amount charged
• Brief description of the issue

For security reasons, never send your complete card number, PIN, password or card security code by email.

Contact Us

If you have questions about a payment or require assistance with an order, please contact our customer support team:

Email: Wecare@zeebax.co.uk
Website: https://zeebax.co.uk

Please include your order number whenever possible so that we can assist you efficiently.