Terms and Conditions

Last Updated: 1 September 2026

These Terms and Conditions govern your use of https://zeebax.co.uk and any purchase made through our website. By accessing our website, creating an account, or placing an order, you agree to comply with these Terms and Conditions.

Please read these terms carefully before placing an order.

1. About Us

This website is owned and operated by:

Company Name: Zeebax Limited
Company Number: 13659512
Registered Office: 226 Wintersdale Road, Leicester, England, LE5 2GP
Website: https://zeebax.co.uk
Email: Contact@zeebax.co.uk
Telephone: +44 7897 053081

In these Terms and Conditions, “Zeebax,” “we,” “us,” and “our” refer to Zeebax Limited. “Customer,” “you,” and “your” refer to the person using our website or purchasing products from us.

2. Eligibility to Use Our Website

To place an order, you must:

• Be at least 18 years old or have permission from a parent or legal guardian
• Have the legal capacity to enter into a binding contract
• Provide accurate and complete information
• Be authorised to use the selected payment method
• Place an order for lawful personal or business purposes

You must not use our website for fraudulent, unlawful, abusive, or unauthorised activities.

3. Website Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, availability, and other website information are accurate.

However:

• Product colours may appear differently depending on your screen or device
• Product packaging may change without affecting the main product
• Measurements may have reasonable variations
• Images may be used for illustrative purposes
• Minor differences may exist between website images and delivered products

If we discover a material error affecting your order, we will contact you and provide the option to confirm the order using the corrected information or cancel it for a refund.

4. Product Availability

All products are subject to availability.

Adding a product to your shopping cart does not reserve it. We may limit the quantity of products purchased by an individual, household, business, payment method, delivery address, or customer account.

If a product becomes unavailable after an order is placed, we may:

• Offer a suitable alternative with your agreement
• Remove the unavailable product and refund its price
• Cancel and refund the affected order

We will not substitute a materially different product without your agreement.

5. Placing an Order

When you place an order, you are making an offer to purchase the selected products under these Terms and Conditions.

After receiving your order, we may send an automated acknowledgement. This acknowledgement confirms that we have received your order, but it does not necessarily mean that the order has been accepted.

A binding contract is formed when we:

• Send an order-confirmation or dispatch-confirmation email; or
• Dispatch the ordered products,

whichever occurs first.

Each accepted order constitutes a separate contract between you and Zeebax Limited.

6. Our Right to Refuse or Cancel an Order

We may refuse, suspend, or cancel an order where reasonably necessary, including when:

• A product is unavailable
• The price or product information contains an obvious error
• Payment is declined, reversed, or unauthorised
• Billing or delivery information cannot be verified
• Fraudulent or suspicious activity is detected
• The order appears intended for unlawful resale or misuse
• Delivery is unavailable to the selected location
• The customer breaches these Terms and Conditions
• We are required to do so by law, a regulator, bank, or payment provider

If payment has already been collected for a cancelled order, we will issue an appropriate refund to the original payment method, unless the payment is subject to a dispute, chargeback, security review, or legal restriction.

7. Prices and Currency

Product prices are displayed in the currency shown on our website at checkout.

Unless stated otherwise:

• Prices include applicable UK VAT where legally required
• Delivery charges are calculated separately
• International customs duties, import taxes, and handling fees may not be included
• Currency conversion charges may be applied by your bank or payment provider

The total payable amount will be displayed before you submit your order.

We may change prices at any time, but changes will not normally affect an order that we have already accepted, except where there is an obvious pricing error.

8. Payments

Available payment methods will be displayed during checkout.

By submitting payment, you confirm that:

• The payment information is accurate
• You are authorised to use the payment method
• Sufficient funds or credit are available
• The transaction is not unlawful or fraudulent

Payments may be processed by authorised third-party payment gateways, banks, card networks, digital-wallet providers, or other financial service providers.

Zeebax Limited does not normally store complete card numbers, security codes, or online banking credentials.

9. Payment Verification and Fraud Prevention

Orders may be subject to security, identity, address, payment, and fraud-prevention checks.

We or our payment providers may request additional information to verify:

• The customer’s identity
• Billing and delivery addresses
• Ownership or authorisation of the payment method
• The legitimacy of a transaction

An order may be delayed, declined, held, or cancelled if verification cannot be completed or suspicious activity is detected.

Customers must not initiate a false, abusive, or misleading chargeback. This provision does not restrict a customer’s lawful right to dispute an unauthorised or genuinely unresolved transaction.

10. Order Confirmation

After placing an order, you should receive an order acknowledgement or confirmation at the email address provided during checkout.

You are responsible for checking that:

• Your name is correct
• Your email address and telephone number are correct
• The products and quantities are correct
• Your billing and delivery addresses are complete
• Your selected delivery method is correct

Please contact us promptly if any information is incorrect. We cannot guarantee that changes can be made after processing or dispatch has begun.

11. Delivery

We deliver to the destinations displayed during checkout.

Any delivery timeframe shown on our website or order confirmation is an estimate unless expressly stated otherwise. Delivery may be affected by:

• Courier delays
• Customs inspections
• Public holidays
• Weather conditions
• Transport disruptions
• Incorrect or incomplete addresses
• Security checks
• Events outside our reasonable control

We will make reasonable efforts to deliver orders within the estimated timeframe.

Where UK consumer law applies, this does not affect your statutory rights concerning delivery within an agreed period or, where no period is agreed, within the legally applicable timeframe.

12. International Orders, Customs and Import Charges

Customers ordering from outside the United Kingdom are responsible for checking whether the products can be lawfully imported into and used within the destination country.

International orders may be subject to:

• Customs duties
• Import taxes
• Local sales taxes
• Brokerage charges
• Customs-clearance fees
• Other government or courier charges

Unless checkout expressly states that these charges are included, they are the customer’s responsibility and may be collected separately by the courier or local authority.

We are not responsible for delays caused by customs authorities. If an international order is refused, abandoned, or returned because the customer did not pay applicable charges or provide requested customs information, reasonable return costs and non-refundable charges may be deducted from any refund, where permitted by law.

13. Delivery Address and Failed Delivery

You must provide a complete and accurate delivery address.

We are not responsible for delays or failed deliveries caused by incorrect, incomplete, inaccessible, or outdated information provided by the customer.

If an order is returned to us because:

• The address was incorrect or incomplete
• Delivery was refused
• The parcel was not collected
• Required customs charges were not paid
• The courier could not complete delivery after reasonable attempts

we may deduct reasonable delivery, return, customs, or handling expenses from the refund where permitted by law.

Additional delivery charges may apply if you request redelivery.

14. Risk and Ownership

Responsibility for the products passes to you when the products are delivered to:

• You;
• A person identified by you to receive them; or
• A safe place or collection point specifically authorised by you.

Legal ownership of the products passes to you after we receive full payment for the products and applicable delivery charges.

For business customers or other transactions where different mandatory rules apply, risk may transfer according to the agreed delivery terms.

15. Inspection of Delivered Products

You should inspect your order as soon as reasonably possible after delivery.

If a product is damaged, defective, incorrect, or incomplete, contact us promptly and provide:

• Your name
• Order number
• Details of the issue
• Clear photographs or video where reasonably required
• Photographs of the packaging and delivery label where relevant

You should keep the product and original packaging until we advise you about the next steps.

16. Consumer Cancellation Right

If you are a UK consumer purchasing online, you will generally have the right to cancel an eligible order within 14 days after the day on which you, or a person nominated by you, receives the products.

For an order delivered in multiple shipments, the cancellation period generally begins after receipt of the final item or shipment.

To exercise this right, you must send us a clear cancellation request before the 14-day cancellation period expires.

Contact us at:

Email: Contact@zeebax.co.uk
Telephone: +44 7897 053081

After notifying us, you must return eligible products within 14 days unless we provide different instructions.

17. Return Conditions

Returned products should be:

• Unused and handled only as reasonably necessary to inspect them
• Complete with included accessories
• Securely packaged
• Returned with proof of purchase
• Returned according to the instructions provided by us

You may inspect a product as you would reasonably inspect it in a physical store. We may reduce a refund to reflect any loss in value caused by handling beyond what is reasonably necessary, where permitted by law.

Your statutory rights relating to faulty, damaged, misdescribed, or unfit products are not affected.

18. Return Exceptions

The right to cancel may not apply to certain products, including:

• Personalised or custom-made products
• Products made to a customer’s specification
• Perishable products
• Sealed health or hygiene products after the seal has been broken
• Sealed audio, video, or software products after unsealing
• Products inseparably mixed with other items after delivery
• Digital content supplied immediately with the customer’s consent and acknowledgement, where applicable
• Other products excluded from cancellation rights by law

Any applicable exclusion will be identified on the product page, during checkout, or when you request a return.

19. Return Delivery Costs

If you cancel an eligible order because you changed your mind, you will generally be responsible for the direct cost of returning the products unless:

• We agree to cover the cost
• The product is faulty, damaged, incorrect, or misdescribed
• Applicable law requires us to cover it

If a product is faulty, damaged, incorrect, or misdescribed, contact us before returning it so that we can provide appropriate instructions.

We are not responsible for returned parcels lost or damaged in transit where the customer arranged the return. We recommend using a tracked delivery service and retaining proof of postage.

20. Refunds

Approved refunds will normally be issued to the original payment method.

Where the statutory cancellation right applies, we will process the refund within the timeframe required by law. We may withhold the refund until:

• We receive the returned products; or
• You provide satisfactory evidence that the products have been sent back,

whichever occurs first.

A refund may include the price of eligible returned products and the basic standard outbound delivery charge where required by law. Additional costs for express, premium, or upgraded delivery may not be refundable.

Banks and payment providers may require additional time to display a completed refund in your account.

21. Faulty, Damaged or Misdescribed Products

If a product is faulty, damaged on arrival, not as described, or not fit for its intended purpose, contact us promptly.

Depending on the circumstances and applicable law, you may be entitled to:

• A repair
• A replacement
• A price reduction
• A full or partial refund
• Reimbursement of reasonable return costs

Nothing in these Terms and Conditions limits your rights under the Consumer Rights Act 2015 or other applicable consumer-protection laws.

22. Exchanges

Exchanges are subject to product availability and approval.

Where a direct exchange is unavailable, you may need to return the original product for a refund and place a new order.

Any price difference and additional delivery charge may be payable by the customer unless the exchange is required because we supplied a faulty, damaged, or incorrect product.

23. Customer Accounts

You may have the option to create a customer account.

You are responsible for:

• Keeping your login details confidential
• Using a secure password
• Restricting access to your device
• Providing accurate account information
• Informing us promptly about suspected unauthorised access

We may suspend or close an account if it is used fraudulently, unlawfully, abusively, or in breach of these Terms and Conditions.

24. Reviews and User Content

If you submit a review, photograph, comment, or other content, you confirm that:

• The content is accurate and based on a genuine experience
• You own it or have permission to submit it
• It does not infringe another person’s rights
• It is not defamatory, threatening, discriminatory, obscene, fraudulent, or unlawful
• It does not contain malicious code or unauthorised advertising

We may moderate or remove content that breaches these requirements.

You grant us a non-exclusive, royalty-free licence to display, reproduce, and use submitted content for operating and promoting our business, subject to applicable law and our Privacy Policy.

25. Intellectual Property

All content available through our website, including text, graphics, logos, layouts, icons, photographs, product descriptions, videos, software, and website design, is owned by or licensed to Zeebax Limited unless stated otherwise.

You may use our website for lawful personal shopping purposes. You must not, without prior written permission:

• Copy or reproduce website content
• Use our branding or logos
• Scrape or extract website data
• Republish product descriptions or images
• Modify, distribute, sell, or commercially exploit website content
• Attempt to reverse-engineer website software

Third-party names and trademarks remain the property of their respective owners.

26. Acceptable Use

You must not:

• Use the website for unlawful or fraudulent purposes
• Introduce viruses, malware, or harmful code
• Attempt to gain unauthorised access to our systems
• Interfere with website security or performance
• Use automated tools to overload, scrape, or misuse the website
• Submit false information or impersonate another person
• Infringe intellectual-property, privacy, or other legal rights
• Use the website in a way that could damage Zeebax or other users

We may restrict or terminate access where these rules are breached.

27. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services, including payment gateways, courier services, analytics tools, and social platforms.

We do not control and are not responsible for the content, availability, security, or policies of independent third-party websites.

You should review the applicable terms and privacy policies before using third-party services.

28. Promotions and Discount Codes

Promotions and discount codes:

• Are subject to their stated conditions
• Must be used before their expiry date
• Cannot normally be exchanged for cash
• Cannot be used retrospectively
• May be restricted to selected products or customers
• May not be combined unless expressly allowed

We may cancel or refuse a promotion obtained through fraud, misuse, technical error, or breach of its conditions.

29. Limitation of Liability

Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so, including liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Breach of statutory consumer rights
• Any matter that cannot legally be excluded

To the extent permitted by law, we are not liable for indirect, incidental, special, or consequential losses that were not reasonably foreseeable when the contract was formed.

For business customers, our total liability relating to an order will generally not exceed the amount paid for that order, except where such limitation is prohibited by law.

These limitations do not reduce the mandatory rights of consumers.

30. Events Outside Our Control

We are not responsible for delays or failure caused by events beyond our reasonable control, including:

• Natural disasters
• Severe weather
• War, terrorism, civil unrest, or public emergencies
• Strikes or transport disruption
• Customs delays
• Courier or supplier interruption
• Power, internet, or system failure
• Government restrictions
• Epidemics or pandemics

We will take reasonable steps to minimise the effect of such events and resume performance when reasonably possible.

31. Privacy and Cookies

Our collection and use of personal information are governed by our Privacy Policy.

Our use of cookies and similar technologies is explained in our Cookie Policy.

These policies form part of the rules governing your use of our website.

32. Complaints and Customer Support

If you have a question or complaint, please contact us:

Email: Contact@zeebax.co.uk
Telephone: +44 7897 053081

Please include your name, order number, and a clear description of the issue.

We will make reasonable efforts to investigate and respond promptly.

33. Changes to These Terms

We may update these Terms and Conditions to reflect changes in:

• Applicable laws or regulations
• Our products or services
• Payment or delivery arrangements
• Website features
• Business operations

The latest version will be published on this page with an updated “Last Updated” date.

The terms applicable to an order will generally be those displayed when the order was placed, unless a change is required by law.

34. Severability

If any provision of these Terms and Conditions is found to be unlawful, invalid, or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary.

The remaining provisions will continue to have full effect.

35. No Waiver

If we delay or fail to enforce any provision of these Terms and Conditions, this does not mean that we waive our right to enforce it later.

36. Transfer of Rights

We may transfer our rights and obligations under these Terms and Conditions as part of a business sale, restructuring, merger, or transfer, provided that this does not reduce your mandatory legal rights.

You may only transfer your rights or obligations with our written consent, except where applicable law permits otherwise.

37. Third-Party Rights

Unless expressly stated otherwise, these Terms and Conditions do not give enforcement rights to any person who is not a party to the contract.

38. Governing Law and Jurisdiction

These Terms and Conditions and contracts formed through our website are governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction, subject to any mandatory consumer right allowing you to bring proceedings in the courts of the part of the United Kingdom or country where you normally reside.

39. Contact Information

For questions about these Terms and Conditions, contact:

Zeebax Limited
226 Wintersdale Road
Leicester
England
LE5 2GP

Company Number: 13659512
Email: Contact@zeebax.co.uk
Telephone: +44 7897 053081
Website: https://zeebax.co.uk