Shipping & Delivery Policy

Last Updated: 1 September 2026

This Shipping & Delivery Policy explains how orders placed through https://zeebax.co.uk are processed, dispatched, and delivered.

1. Company Information

This website is owned and operated by:

Company Name: Zeebax Limited
Company Number: 13659512
Registered Office: 226 Wintersdale Road, Leicester, England, LE5 2GP
Website: https://zeebax.co.uk
Email: Contact@zeebax.co.uk
Telephone: +44 7897 053081

2. Order Processing

Orders are normally processed within 1–3 business days after successful payment confirmation.

Business days are Monday to Friday, excluding UK public and bank holidays.

Order processing may take longer during:

• Weekends and public holidays
• Promotional or sale periods
• Periods of unusually high order volume
• Payment or security verification
• Product availability checks
• Events outside our reasonable control

The processing period is separate from the estimated delivery timeframe.

3. Payment and Order Verification

Orders are dispatched only after payment has been successfully authorised or received.

For security and fraud-prevention purposes, we may need to verify:

• Customer identity
• Billing information
• Delivery address
• Payment authorisation
• Contact information

If additional verification is required, we may contact you by email or telephone. The order will remain on hold until the required checks have been completed.

Failure to provide requested verification may result in the order being delayed or cancelled.

4. Delivery Destinations

Zeebax delivers within the United Kingdom and to selected international destinations.

Available delivery locations and methods will be displayed during checkout. We may be unable to deliver certain products to some countries or regions because of:

• Legal or regulatory restrictions
• Courier limitations
• Customs requirements
• Product-specific shipping restrictions
• Security concerns
• International trade restrictions

If we cannot deliver your order to the selected destination, we will contact you and issue an appropriate refund for the affected order.

5. Estimated Delivery Timeframes

Estimated delivery times begin after the order has been processed and dispatched.

These timeframes are estimates and are not guaranteed delivery dates unless we expressly confirm otherwise in writing.

Delivery may take longer for remote locations, islands, military addresses, PO boxes, or destinations requiring extended customs clearance.

6. Shipping Charges

Shipping charges are calculated according to factors such as:

• Delivery destination
• Selected delivery method
• Package size and weight
• Number of products ordered
• Courier or postal charges
• Applicable handling requirements

The applicable delivery charge will be displayed during checkout before you submit payment.

Any promotional free-delivery offer will be subject to its stated conditions, including minimum-spend or destination restrictions.

7. Order Confirmation and Dispatch Notification

After placing an order, you should receive an acknowledgement or confirmation at the email address provided during checkout.

When your order has been dispatched, we may send a dispatch notification containing:

• Order number
• Courier information
• Tracking number, where available
• Tracking link, where available
• Estimated delivery information

Please check your email address, including spam or junk folders, for order updates.

8. Order Tracking

Where tracking is available, you can use the tracking number or link provided in your dispatch notification.

Tracking information may take up to 24–48 hours after dispatch to appear on the courier’s system.

International tracking may not update at every stage of transit. A temporary lack of tracking updates does not necessarily mean that the parcel has been lost.

If your tracking information has not updated for an extended period, contact us at Contact@zeebax.co.uk.

9. Multiple Shipments

An order containing multiple products may be dispatched in separate packages.

Products may be shipped separately because of:

• Product availability
• Warehouse location
• Package size or weight
• Courier requirements
• Faster fulfilment arrangements

You may receive more than one dispatch notification or tracking number.

You will not be charged additional shipping fees solely because we choose to divide an order into multiple shipments after it has been placed.

10. International Customs and Import Charges

International orders may be inspected or assessed by customs authorities in the destination country.

Depending on your location, an international shipment may be subject to:

• Customs duties
• Import taxes
• Local sales taxes
• Brokerage charges
• Customs-clearance fees
• Courier administration charges
• Other government charges

Unless checkout expressly states that duties and taxes are included, these charges are not included in the product or shipping price and must be paid by the recipient.

Zeebax Limited does not control these charges and cannot confirm their exact amount in advance. Customers should contact their local customs authority for further information before placing an order.

11. Customs Clearance Information

You are responsible for providing any information or documentation reasonably required by the courier or customs authority to clear your shipment.

This may include:

• Full legal name
• Telephone number
• Identification details
• Tax or customs identification number
• Proof of purchase
• Payment of applicable duties and taxes

Failure to provide the required information or pay applicable charges may cause the parcel to be delayed, returned, confiscated, or treated as abandoned.

Where legally permitted, reasonable return shipping, customs, handling, or administration costs may be deducted from any refund if a parcel is returned because the recipient failed to complete customs clearance.

12. Accurate Delivery Information

You are responsible for providing a complete and accurate delivery address when placing an order.

Please check:

• Recipient’s full name
• House or building number
• Street name
• Apartment or unit number
• City and postcode
• State, province, or region
• Country
• Telephone number
• Email address

Zeebax Limited is not responsible for delays or delivery failures caused by incorrect, incomplete, inaccessible, or outdated information provided by the customer.

13. Changing a Delivery Address

If you need to change your delivery address, contact us immediately at Contact@zeebax.co.uk.

We will try to accommodate the request, but we cannot guarantee that an address can be changed after:

• Order processing has started
• A shipping label has been created
• The order has been dispatched
• The parcel has entered the courier network

For fraud-prevention reasons, we may be unable to change an order to a substantially different address after payment.

If an order has already been dispatched, you may need to contact the courier directly. Any courier-approved redirection remains subject to its own terms and security checks.

14. Delivery Attempts

The courier may require someone to be present to receive or sign for the parcel.

If no one is available, the courier may:

• Attempt delivery again
• Leave the parcel at an authorised safe place
• Deliver it to a neighbour
• Take it to a collection point
• Return it to a local depot
• Return it to the sender

The available options depend on the courier, destination, and delivery service.

You are responsible for monitoring tracking information and collecting the parcel within the courier’s stated timeframe.

15. Safe-Place and Neighbour Delivery

If you instruct or authorise a courier to leave a parcel:

• In a safe place
• With a neighbour
• At a reception desk
• At a collection location
• With another person nominated by you

delivery may be considered completed when the parcel is delivered according to those instructions.

Please select only a secure and appropriate delivery location.

16. Failed or Refused Delivery

If a parcel is returned to us because:

• The delivery address was incorrect or incomplete
• The recipient refused delivery
• The parcel was not collected
• Delivery could not be completed after reasonable attempts
• Customs charges were not paid
• Required customs information was not provided

we may offer redelivery subject to payment of additional shipping charges.

Alternatively, we may issue a refund after receiving and inspecting the returned products. Where permitted by law, reasonable original delivery, return, customs, or handling costs may be deducted from the refund.

This does not affect your rights where the delivery failure was caused by us or the product was faulty, damaged, or incorrect.

17. Delivery Delays

Delivery dates and timeframes are estimates unless expressly guaranteed in writing.

Orders may be delayed by:

• Customs inspections
• Courier network disruptions
• Severe weather
• Natural disasters
• Public holidays
• Industrial action or strikes
• Transport disruption
• Incorrect delivery information
• Payment or fraud checks
• Remote delivery locations
• Government restrictions
• Events outside our reasonable control

We will make reasonable efforts to assist with delayed shipments. However, we cannot guarantee that a courier or customs authority will complete delivery within the original estimated timeframe.

18. Late Delivery

If your order has not arrived within the estimated delivery period, please:

1. Check the tracking information.
2. Confirm that the delivery address is correct.
3. Check with household members, neighbours, reception, or an authorised safe place.
4. Contact the courier using the tracking number.
5. Contact us at Contact@zeebax.co.uk if the order still cannot be located.

Where UK consumer law applies, this policy does not limit your statutory rights concerning delivery within an agreed period or, where no period was agreed, within the legally applicable timeframe.

19. Lost Parcels

A parcel is not automatically considered lost immediately after the estimated delivery date.

The courier may require a reasonable investigation period before formally declaring a shipment lost.

If a parcel is confirmed as lost, we will, depending on product availability and applicable law:

• Send a replacement; or
• Issue a refund to the original payment method.

You must cooperate with reasonable courier-investigation requirements, which may include confirming non-receipt or completing a declaration.

20. Damaged Parcels

If your parcel arrives visibly damaged, you should, where possible:

• Photograph the parcel before opening it
• Photograph the delivery label
• Keep the original packaging
• Check the contents carefully
• Record any visible damage
• Contact us promptly

Email Contact@zeebax.co.uk with your order number and clear photographs or video of:

• The outer packaging
• The shipping label
• The damaged product
• The internal packaging

Please do not discard the product or packaging until we have reviewed the claim and provided instructions.

21. Incorrect or Missing Products

If you receive an incorrect product or an item is missing from your order, contact us promptly at Contact@zeebax.co.uk.

Please provide:

• Your order number
• The products received
• Details of the missing or incorrect product
• Clear photographs of the parcel contents
• A photograph of the shipping label
• Any relevant packaging information

After verification, we may arrange a replacement, complete the missing delivery, or issue an appropriate refund.

22. Delivery to Businesses and Shared Addresses

For deliveries to offices, apartment buildings, hotels, reception desks, warehouses, shared properties, or other managed locations, delivery may be considered completed when the parcel is accepted by:

• Reception staff
• Building management
• Mailroom personnel
• Security staff
• An employee
• Another authorised person at the address

Customers should ensure that the location can securely accept deliveries.

23. PO Boxes and Restricted Addresses

Some couriers may not deliver to:

• PO boxes
• Military addresses
• Freight-forwarding addresses
• Parcel-forwarding services
• Remote or restricted locations

Availability will depend on the selected destination and courier service.

If a submitted address cannot be serviced, we may request an alternative address or cancel and refund the order.

24. Freight-Forwarding Services

If you choose to use a freight forwarder or parcel-forwarding service, our responsibility for delivery is generally completed when the parcel is successfully delivered to the forwarding address provided by you.

Zeebax Limited is not responsible for loss, delay, damage, repackaging, customs issues, or additional charges arising after delivery to an independently selected freight forwarder, except where liability cannot legally be excluded.

25. Risk and Responsibility

For consumer orders, responsibility for the products normally passes to you when the parcel is delivered to:

• You
• A person identified by you
• A safe place specifically authorised by you
• A collection point selected by you

This does not affect your rights where products arrive faulty, damaged, incorrect, or misdescribed.

26. Cancellations Before Dispatch

If you wish to cancel an order before dispatch, contact us immediately at Contact@zeebax.co.uk.

We will try to stop processing, but cancellation before dispatch cannot be guaranteed.

If the order has already been dispatched, you may need to wait for delivery and follow our Return and Refund Policy.

Your statutory cancellation rights remain unaffected.

27. Returns

Returns, cancellations, exchanges, and refunds are governed by our separate Return and Refund Policy.

Customers should review that policy before returning any product. Products should not be returned without following the applicable return instructions.

28. Contact Us

For questions about an order, shipment, tracking number, or delivery, contact:

Zeebax Limited
226 Wintersdale Road
Leicester
England
LE5 2GP

Company Number: 13659512
Email: Contact@zeebax.co.uk
Telephone: +44 7897 053081
Website: https://zeebax.co.uk

When contacting us about an order, please include your full name and order number.